Published on January 29, 2020 By Yrgal In Forum Issues

When browsing libraries at WC, the header bar has "fallen down" a notch. Is everyone else seeing this or is it local?


Comments (Page 1)
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on Jan 29, 2020

Working fine here in the new Chromium version of Microsoft Edge Yrgal.

on Jan 29, 2020

Hello all,

Yes I see it too. On Firefox, Edge,Brave, Opera and Chrome. In browsing mode ie. Windowblinds, etc etc..

I have forwarded  the problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

on Jan 29, 2020

Thank you! Patience it is then.

on Jan 29, 2020

Hmm, running the new Edge here, not seeing an issue.

on Jan 29, 2020

Jim, need to go and browse the skin section to see it.. if you browse Windowblinds and you will see that the bar dropdown and cover the masterskin icon on it. Try this one https://www.wincustomize.com/explore/windowblinds

This is what I get.

Thank you,

Basj
Stardock Community Assistant.

on Jan 29, 2020

This is what I am seeing on Edge

If you see differently, please post a screenshot. So support have more information on it.

Thank you,

Basj
Stardock Community Assistant.

 

on Jan 30, 2020

Not seeing it here. I noticed your login but you still have ads showing. I'm using Edge.

 

on Jan 30, 2020

Ok, thanks for that AlMonty, I guess you are active WC subs and I am not. Maybe that is the difference. Will pass this info on.

Thank you,

Basj
Stardock Community Assistant.

on Jan 30, 2020

When I go to upload a new dream the header is dropped down over the line that I put the dream name.

 

 

on Jan 30, 2020

cyberslober

When I go to upload a new dream the header is dropped down over the line that I put the dream name.

 

Reduced 34%
Original 1920 x 1080

 

 

Not doing that here in the new Edge either.

on Jan 30, 2020

LightStar

Not doing that here in the new Edge either.
Same thing in all browsers here. (Google Chrome, Edge new version, Opera, Firefox, IE)

on Feb 06, 2020

A week (I think that is patient) and not one word from Stardock. I have tried different computers and browsers at work and they all have this error. In addition, I can't buy anything anymore either. The Fastspring shopping cart just disappear when I click "pay". But I guess a site slowly falling apart is supposed to be just like that.

Oh well, moving on.

on Feb 06, 2020

Hello,
I have forwarded again your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

on Feb 07, 2020

Hello,

Sorry to hear you are having trouble.

This may exist for a while as the desire here is to take a look at a re-design for the WC as a whole.  Any fix would come from that, much larger, effort.

We do appreciate the report, however.

Sean Drohan
Stardock Support Manager

on Feb 07, 2020

a quick glance at the browser inspector will show the source of the problem along with a solution

there is an ad element with a fixed height, which pushes the menu down

deleting or hiding the element moves the menu back in place (assuming this is where it's supposed to be, looks a bit too high now)

this explains why some users dont see the issue, their particular adblocker is removing the element by its class name ('ad')

 

user workaround 1: adjust adblocker settings to specifically hide that header ad element

user workaround 2: open the inspector to delete or hide the element as needed if it's in the way of something important

stardock easy fix 1: increase the header height

stardock easy fix 2: remove the ad from the header's html, is that even the right position? it looks like it will cover up the logo

stardock medium fix: maybe it's supposed to show up below the logo so the menu+content is further down? then fix the html/css, it's quite basic, give the ad an absolute position then increase the header height along with the menu's top position

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